RETURN POLICY
If you need to return a product to us for any reason, please call our Customer Service department Monday through Friday 8:00 AM to 4:30 PM EST at (518) 768-2070 ext.101 to get an RMA number. All returns MUST be accompanied by an RMA number within seven days of receipt. Any items returned to us without an RMA number will be sent back to you at your cost. Most items are returnable upon inspection with a 5% restocking fee. The following items are not returnable: design sheets, inks, books, videos and ALL liquid materials.
PRIVACY POLICY
Huck Spaulding Enterprises, Inc. respects your privacy. We will never give, sell or disclose your personal information to anyone else. Period. Any information you give to us will be held with the utmost care, and will not be used by any other company or entity.
No Resale or disclosure of information to third parties
Spaulding-Rogers.com does not disclose any personal information collected at our site, including contact forms or email lists.
Browser information collected on the web site
Spaulding-Rogers.com analyzes the behavior on the web site in order to improve the Customer's experience and ease at which they find information. This tracking does not identify individuals personally, just their behavior. Spaulding-Rogers.com makes no attempt to link them with the individuals that actually browse the site.
Privacy of our email lists
Individuals who affirmatively ask to join our mailing lists using the forms provided on this web site are notified of Spaulding-Rogers.com information only. Past clients or those who are new to join do not have their information or email shared with any other entity or business. Our email list database is secure and cannot be seen by any external entity or individual.
Unsubscribe Policy
We strive to only send information about specials and sales to those who want to receive it. If you would not like to receive future e-mails from us, click the link within any email that says "UNSUBSCRIBE".
CONTACT PHONE NUMBERS
U.S. Customers
Orders: Toll Free 1-888-9-TATTOO (1-888-982-8866)
Customer Service: 1-518-768-2070 ext. 101
Canadian Customers
Orders: Toll Free 1-866-889-2662
Customer Service: 1-518-768-2070 ext. 102
Customers Outside the U.S. and Canada
1-518-768-2070
Business Hours
Monday thru Friday, 8:00 AM until 4:30 PM EST.
Evening Hours, 4:30 PM until 8:00 PM EST.
(Evening business hours may vary)
Saturday 8:00 AM until 4:30 PM EST.
Closed Sunday.
Showroom Hours
Monday thru Friday 8:00 AM until 4:00 PM.
Closed Saturday and Sunday.
FAX
1-518-768-2240
Huck Spaulding Enterprises, Inc.
P.O. Box 439 • Route 85 New Scotland Road
Voorheesville, NY 12186
orders@spaulding-rogers.com